Shipping & Returns
Shipping: Here at Irene's Sweet Supplies Shop orders are shipped with USPS Priority Shipping. The delivery time is between 1-3 business days. Orders are shipped from Bayside, New York. Each order comes with up to $50 in insurance in case your order is received damaged. In that case please contact me right away with proof of the damage and an insurance claim will be filed with USPS. A refund from USPS will take between 7-10 business days.
Processing Your Order: I pride myself on getting your orders out as quickly as I can so "typically" if your order has been placed before 1:00 pm eastern time Monday through Saturday, it will be shipped the same day. Once it has been shipped, you will receive an email with tracking information to track your package.
ALL ORDERS OVER 75.00 SHIP FREE IN PRIORITY ENVELOPES
ALL LARGE ORDERS OVER 100.00 SUBJECT TO ADDITIONAL CHARGE FOR SHIPPING
Lost Orders: If you have checked your tracking information and it states it has been delivered and you have not received it, please call or visit your local post office. Once your order has been dropped off at the post office I no longer have control of your package. It is now in the hands of USPS and that matter will need to be handled with them. In case you need to reach them by phone, their phone number is 1-800-275-8777 Please note Irene's Sweet Supplies is not responsible for any lost or stolen packages. Also if you provided an incorrect address on your order, Irene's Sweet Supplies can not be held responsible. No Refunds will be issued if the package has not been recovered.
Shipped Canceled Orders are subjected to an 15% restocking fee and the customer is responsible for any additional shipping fees.
Returns: ALL SALES ARE FINAL! All products sold at Irene's Sweet Supplies are items related to food, therefore, they cannot be returned. If you have any questions regarding size and measurements, please ask before completing your purchase. I am always available to answer any questions just call me at 917-699-1471 If you happened to receive an incorrect item, please kindly take a photo and email me ASAP and the correct item will be shipped out to you.
It is my goal for you to be happy with the items you purchase from Irene's Sweet Supplies.
SECOND ORDERS WILL RECEIVE A 15 PERCENT DISCOUNT
ALL ORDERS ARE ENTERED IN MY MONTHLY GIVEAWAYS